Standard SLA and custom SLA

The standard SLA comes with every WordPress and WooCommerce plan. For Laravel and business-critical environments we make additional arrangements.

Four moments, not one

We distinguish a received report, the first response, the start of handling and the resolution. These are not the same, and monitoring alone does not guarantee immediate human action.

What can be arranged

Wider availability, priority arrangements per process, named escalation contacts, periodic reporting and agreed recovery goals. Price on request only; this is not a fourth plan.

Laravel

Availability, monitoring, backup policy and the standard SLA for Laravel are defined explicitly. We do not promise 24/7 human intervention or high availability by default.

What is not here yet

Concrete response times, resolution times and availability percentages will only be filled in once they are set and can actually be met.